Cancellation policy

Standard Orders

Once an order has been placed, it cannot be canceled or modified. However, if you need to request a cancellation, please contact us at agnes@thelittleflowerhandmade.com.au within 2 hours of placing your order, and we will do our best to assist you. After this period, the order will be processed and cannot be changed.

Pre-Orders

Pre-orders are charged at checkout to reserve your item. If you wish to cancel, please email agnes@thelittleflowerhandmade.com.au within 2 hours of placing your order. After this period, pre-orders are considered final and cannot be refunded.

Custom & Personalized Orders

Custom-made and personalized items cannot be canceled once production has begun. If you need to request changes, please email us at agnes@thelittleflowerhandmade.com.au within 2 hours of placing your order. After this period, we are unable to accommodate cancellations or modifications.

FAQs

Order Processing Times

All of our jewellery is handmade in Hobart, Tasmania and shipped via Australia Post.

Once the order is placed, please allow a 1-5 business day processing time and then another 2-5 business days for standard shipping, or 1-3 business days for express shipping.

International Shipping times will take 3-4 weeks to arrive.

Jewellery Care

Our jewellery collection features 14k gold-filled and 925 sterling silver pieces, with exceptional quality, durability, and resistance to tarnishing. Additionally, we offer gold-plated and silver-plated options to suit a variety of preferences.

Gold-filled jewellery boasts a significantly thicker layer of gold compared to gold plating, securely bonded to a brass core, ensuring longevity and enhanced quality.

While our jewellery is designed to last, we recommend avoiding exposure to saltwater, chlorine, and harsh chemicals to preserve its finish. This guidance also applies to our 925 sterling silver pieces.

To maintain the natural vibrancy of the flowers embedded in our designs, we advise storing your jewellery out of direct sunlight and in a cool, dry place.

Custom Orders

For custom jewellery orders using your own flowers please refer to our Custom Order product listing and follow the prompts in the description.

Whilst most flowers can be used in jewellery, some unfortunately do not like to be dried and therefore will turn brown in the resin.

Please feel free to contact us with any questions you may have about creating your own custom piece.

Shipping Cost

Australia-wide:

Standard Post: $10
Express Post: $14

International Shipping $22AUD. Please read our shipping policy.

All orders shipped via Australia Post 1-5 business days after purchase unless otherwise notified.

Order Returns/Refunds

We do not offer returns for change of mind, nor if the jewellery has been worn.

If there is an issue/damage with your jewellery please email: agnes@thelittleflowerhandmade.com.au and we will organise a resolution.

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